Do you work at a school that runs our software and need some assistance? We’re here to help.
We offer live support from 8 a.m. to 8 p.m. Eastern time. Emergency support is also available 24 hours a day, seven days a week.
Even with outstanding software, creating a school-wide information network is not a simple task. It takes time, strategic thought, and support that addresses your school’s specific needs and challenges. This is why WhippleHill has always made responsive, collaborative customer service a priority.
We take a two-pronged support approach to ensure coverage of every type of customer need at every level of implementation. Our helpdesk handles urgent and priority problems, while our team of account managers offers a more consultative approach, working directly with schools to nurture long-lasting relationships. Our support team provides access to WhippleHill’s knowledge base of best practices, practical advice, and implementation tips, ensuring top-quality results for all of our customers.
We consider each school we work with a partner, and make it a point to serve their employees, educational philosophy, and strategic and tactical needs to the best of our ability. Our helpdesk team, sales teams, and account managers work together to keep these long-term relationships growing and ensure that help is always at hand.
WhippleHill is consistently praised by customers for our software, and for our personalized support. One reason: we don’t just provide advice, we take it too. Our products include dozens of features and improvements that were suggested by customers. So if there’s anything we can do to enhance your experience, please let us know.
We’re always here to help, but if you prefer working at your own pace, we have plenty of educational videos, best-practice webinars, and reference guides in the Help Center to assist you.
Once you submit your form, someone from our Sales Team will call you (between 8 am - 8 pm EST, Monday through Friday). Oh no, what if it's after business hours? We try to take some time off, but we'll call you the next business day!
Complete the short form and we'll email you info about our products, what we do, and how we do it.