WhippleHill’s Client Services is right beside you as you transition into a user. Our Support team provides a quick response to any bug, data refresh, site enhancement or training concern you might have. We publish a regular series of informative support bulletins to keep all clients aware of software updates, quick fixes and other timely news. We also manage our own support portal as an archive for these bulletins, as well as a handy resource for getting you the person, answer or download that you need -- quickly and easily. We have also made available a wiki-based online Help Center, where users can access product documentation. After your launch, WhippleHill’s Support Services monitors the functionality of your site 24/7 and works with you to keep it and your software running smoothly.


Tips to a quick case close

Include ACADEMIC:, ADMISSIONS: or GENERAL: in the subject line of your e-mail to support@whipplehill.com.

In the body of your e-mails to support, be as clear and concise as possible, but include as much detail as you can. Specifically, include as many of the pertinent items below as possible:

- Page links
- Browser/operating system being used
- Screen shot of problem pages or messages
- Steps to re-create. (Describe what you were doing when the problem presented itself)
- Copies of all error messages received

Reaching Support

WhippleHill uses Netsuite, a Web-based customer support software to track your cases and issues. We also use this software to send e-mail to our clients.

Case e-mail messages will be sent using the support@whipplehill.com e-mail address but are actually sent from nmail0.netledger.com with the sending IP of 63.209.28.192

Bulk e-mail messages are labeled as sent with a whipplehill.com e-mail address, but are actually sent from sp1.nlmailer.com, with the sending IP of 66.35.210.214.

Please add whipplehill.com, netledger.com, and nlmail.com to your whitelists. If your e-mail software supports whitelists by IP, please add: 66.35.210.14, 63.209.28.192 and 70.91.136.13.